Privacy Policy
This policy explains how de'LOU'cious Eats collects and uses customer information for ordering, pickup communication, and support.
Information We Collect
We collect the information you provide when you place an order or contact us, including your name, email address, phone number, pickup details, and order notes.
How We Use Your Information
We use your information to process orders, coordinate pickup, send order updates, respond to questions, and operate the business. We may also use order details internally for scheduling and preparation reminders.
SMS Communications
If you choose to receive text updates during checkout, we may send transactional text messages about your order, including messages for order receipt, confirmation, updates, cancellation, ready-for-pickup, and pickup reminders. Message frequency varies. Message and data rates may apply.
You can opt out of SMS updates during checkout by selecting email-only notifications. If you are already receiving texts, you can reply STOP to stop future SMS messages. Reply HELP for assistance, or contact us through our contact page.
Sharing
We do not sell your personal information. We share limited information only with service providers needed to operate the site and send transactional communications, such as hosting, email, and messaging providers.
Data Retention
We keep order and contact records for operational, customer service, and bookkeeping purposes for as long as reasonably necessary.
Your Choices
You may choose email-only order updates instead of SMS during checkout. If you need help updating or removing contact details associated with an order, please reach out through our contact page.
Contact
If you have privacy questions, please contact us through Contact.